Questions / Contact

Are you planning to build a climbing wall?  Please have a look at the "How to Build a Climbing Wall" pages.  Lots of helpful information and tips.

Need holds for new or non-climbing folk?  Any holds from the "For The Kids" category will be fine.

What are Uncarved Block holds made of?  Uncarved Block holds are made of 100% polyurethane.  I do not add fillers to my holds. (Metolius holds are made of fibreglass resin, I import them.)

Where are you located?  Uncarved Block is located in Armidale NSW.

Does Uncarved Block have a retail shop?  No.

What are your Hours of Operation?  Generally the factory runs Wednesday and Thursday 10am to 2pm.  Generally.

Do you ship outside Australia?  Yes.  On any product page, select your country from the postage calculator and as you shop shipping will be calculated.  If your country is not in the list, Uncarved Block cannot ship there at this time. 

Can I get a quote?  YES.  Add the products you would like to your shopping cart, view your cart and click on the "Create Quote from Cart" button.  

Can I order and pay over the phone or by email?  No.  All orders and payments must be completed through the webpage.  

How many holds do I need?  To get you started I suggest 5 holds per square metre of climbing surface; simply calculate the area of your wall and times that by 5 to get how many holds you need. 

Can I get my holds in a specific colour?  Yes, please see this page for detailed information about color selection.  Colour matching existing holds is not available.
    
How long will it take to get my order?  Generally orders will take 3-7 days to get to your door, depending on the size of your order and your location.  For more detailed info on shipping please see our shipping page here

If I select "Pick Up" for my shipping option will my order be shipped?  No.  

How will my order be shipped?  Orders are shipped with Australia Post.

If a hold breaks will you replace it?   The material I use is very hard and very durable, but can be broken.  Having said that though, generally, if you break one of my holds, you were trying to break it, or using it in a manner for which it was not designed for.  Under normal use there is no reason a hold should break. To answer the question, yes, once the broken hold is returned to me.

The bottom of a hold was not sanded completely, is this OK?  Yes. Polyurethane climbing holds, do not need to be sanded at all.  If the bottom is uneven, it will not break when tightened.  This is a myth as far as polyurethane climbing holds go. The only reason I sand my holds at all, is so I do not have to answer all the emails about the un-sanded holds.  Unsanded holds have a nice sharp minuscus that creates amazing friction against your wall and pretty much eliminates any chance of spinning holds.  

There were no nuts included with the bolts I purchased.  Traditional hexagonal nuts are not required to attach a climbing hold to a basic plywood wall.  T-nuts are used instead.  See this short but instructive video.

How many t-nuts do I need?  I recommend a minimum of 70-100 t-nuts per full sheet of plywood.  The more tnuts you add to your wall the more variety in locations you have to move the holds around.  It is usually hard to add tnuts to a climbing wall after it is built, as it involves getting behind the wall to hammer in the new tnuts.

What type of bolts do I need?   If your wall is indoors, I recommend regular steel bolts, and for outdoors I recommend stainless steel bolts.

Do you sell stainless steel t-nuts?   Stainless steel tnuts are not available in Australia from a reliable source at a reasonable price, so I do not stock them.  I recommend using steel tnuts, and before you install them, place them in a plastic bag and treat them with a long lasting lubricant like CRC Long Life.  Spray them in the bag and shake them around and make sure they are well coated, but not dripping.  Do the same with the bolts and you should get many years use out of them.  Check them occasionally for rust and spot treat them as needed. 

How do I attach holds to my plywood wall?    The most common method for use on a plywood climbing wall is to drill holes in the plywood everywhere you want to attach a hold, hammer in a t-nut from the back of the plywood and attach the hold with a bolt.  See this short but instructive video.

How do I attach holds to a concrete wall?    I recommend using Hilti drop-in anchors.  You will need to drill holes in the concrete everywhere you would like a hold then insert and set the anchors.  Using this method you can use the bolts that you can purchase with our holds.  Instructions on how to use these anchors are here.   These anchors CANNOT be used in brick or block based structures.

How do I attach holds to a brick/block wall?    You can use masonry screws.  Watch this video.

Do you have plans for building a climbing wall?  I do not have plans, but I do offer lots of useful information on building your own wall here.  Adventure Developments is an Australian company that designs and builds climbing walls, flying foxes, ropes courses anywhere in Australia.


Is the eight-ball included with my order?  Anything other than climbing holds in pictures of sets or holds are for size reference only and will not be included with your order.
  
Do you make custom climbing holds?  I can make custom holds to suit any application or specification.  See this page for more information.

Your question not answered here?  Please see this page.