For those wanting to order in bulk and do not want to choose specific sets. Decide how many holds you would like and the hold(s) will be selected randomly from all brands. Multiples of the same hold may be supplied.
Climbing holds are generally classified into a few basic types: jugs, edges, pockets, pinches and slopers. More information and pictures of the different types of holds can be found here.
You already know how to install a climbing hold for the application in which you are purchasing them for.
You have read and understand the information provided on this website regarding "Colour Selection" when purchasing products.
You have read and understand the information provided on this website regarding "Payment Options".
You have read and understand the information provided on this website regarding "Shipping Methods".
You have read and understand the information provided on the "Frequently Asked Questions" page.
You are solely responsible for correct use of all products sold on this website and cannot make any claim for compensation resulting in injury from incorrect use of products.
You acknowledge and understand the information on this website regarding climbing wall construction is provided as a rough guide and none of the designs have been drawn, certified or provided by engineers or architects and they do not meet any known standards for climbing wall design & construction.
If you cancel your order a 10% production fee will be charged for the portion of the order that is complete at the time of cancellation. Does not include cost of shipping.
Returns are accepted. If a product is defective or your order was incorrect it will be replaced at Uncarved Block's expense and return shipping will be also be provided or a refund will be provided if a replacement is not requested for the defective item. For all other reasons the customer will pay for return shipping of products and if a replacement product is requested, shipping of the replacement product will be paid for by the customer. If a replacement product is not requested the customers account will be credited for the paid value of the product. If you need to return an item, login to your account and start a return here.
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From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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The term ‘Uncarved Block Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4-11 Marsh Street, Armidale, NSW, 2350. Our ABN is 20132474545. The term ‘you’ refers to the user, viewer and or customer of our website.
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We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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